Terms of Service | GoSMS India Telecom Compliance

1. Agreement to Terms

By creating an account, accessing, or using the GoSMS platform ("we", "us", "our"), including our web dashboard, developer APIs, bulk SMS gateways, and WhatsApp messaging services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must discontinue using our platform immediately.

2. Account Registration & Security

Users must provide accurate, current, and complete registration information. You are solely responsible for maintaining the confidentiality of your account login credentials, API secret keys, and any activities that occur under your authenticated session.

3. Acceptable Use & Regulatory Compliance

Users agree to strictly comply with all applicable Indian and international telecommunication laws, including Telecom Regulatory Authority of India (TRAI) directives, DLT registration requirements, and Anti-Spam regulations. You shall not transmit:

• Unsolicited commercial communications (spam), phishing attempts, or fraudulent messages.
• Content that is defamatory, harassing, obscene, illegal, or infringes on third-party intellectual property.
• Malicious code, destructive viruses, or unauthorized automated scraping.

Violation of this policy will result in immediate suspension of account privileges and forfeiture of unused credits without liability.

4. Billing, Wallet Balances & Payments

GoSMS operates on a prepaid wallet and pay-as-you-go credit model. All payments processed via authorized payment gateways (including Razorpay, UPI, Net Banking, and Credit/Debit Cards) are credited electronically to the user's account wallet balance immediately upon gateway authorization.

5. Service Availability & Disclaimer

We strive to provide 99.9% uptime for our SMS gateways and developer API endpoints. However, message delivery timelines are subject to underlying mobile network operators (telecom carriers) and internet infrastructure. GoSMS shall not be liable for delivery failures caused by handset unreachability, DLT template rejections by telecom operators, or carrier network outages.

6. Contact & Grievance Redressal

For inquiries, compliance concerns, or legal notices, please contact us at: