Refund & Cancellation Policy | GoSMS India Wallet Guidelines

1. Digital SaaS Product Nature

GoSMS provides 100% digital telecommunication and software services. Upon successful online payment, funds are credited immediately to your digital wallet balance and available for instantaneous SMS/WhatsApp dispatch.

2. Non-Refundable Items (Consumed Services)

Once SMS credits, WhatsApp dispatches, or custom sender IDs have been utilized, executed, or broadcasted to telecom networks, they are strictly non-refundable due to real-time carrier delivery costs incurred.

3. Eligible Refund Circumstances

Customers are eligible for a full refund under the following valid scenarios:

• Technical Payment Duplicate: If your bank account or card was debited multiple times for a single wallet recharge.
• Uncredited Payment Failure: If a payment succeeded at the payment gateway (Razorpay) but failed to reflect in your GoSMS wallet due to technical issues, and you choose not to have the balance credited.
• Unutilized Wallet Balance Cancellation: If you cancel your account within 7 days of wallet recharge without consuming or utilizing the deposited credits.

4. Refund Process & Timelines (5–7 Business Days)

To initiate a refund request, please email support@gosms.in with your registered email, registered mobile number, payment transaction ID (UTR / Razorpay Payment ID), and reason for refund.

• Review Window: Our billing team will review and acknowledge your refund request within 24 to 48 hours.
• Payout Timeline: Approved refunds are credited back to the customer's original payment method (Bank Account, UPI, or Credit/Debit Card) within 5 to 7 business days.

5. Dispute & Support Assistance

For any billing queries or transaction escalations, reach our dedicated desk at support@gosms.in or phone +91 9339228787.